Frequently Asked Questions
How does the Kit work?
How much gel do I use?
We recommend using 1/6 of the syringe on the top and 1/6 on the bottom of the mouth tray (1/3 syringe total). If you find this is too much or too little, you can reduce the amount to suit you.
Where do EZGO ship to?
EZGO currently ships to Australia, New Zealand, United States, Canada, the UK, Europe, as well as many other countries. You can check out our shipping page to see if we deliver to you.We are constantly working to make EZGO available around the world. Tag us @EZGOSMILE to let us know where you live!
Are your products vegan?
All our products are vegan. Our products are not tested on animals and are 100% cruelty-free.
How long will my results last?
Without maintenance, results will last between 3-4 weeks depending on your diet and/or consumption of dark foods and drinks like alcohol and coffee. Applications every 2 weeks is recommended to maintain your results.
Will it make my teeth sensitive?
Not at all! Our formula has been specially developed to ensure that you will not encounter any sensitivity.
What age do I need to be to use the kit?
Our Teeth Whitening Kit is recommended for ages 12 years and up. If you are under the age of 18 we recommend getting parental consent before purchasing any EZGO products online.
Can I share my kit with a friend or partner?
For hygiene reasons we recommend keeping your EZGO LED Light & Mouth Tray all to yourself. You can of course share the Gel Refills, however, for maximum results it’s best to use the full course as directed.
How does the money back guarantee work?
How does the money back guarantee work?We have absolute confidence in providing the best Teeth Whitening Kit in the world. That's why we have our 30 Day Money Back Guarantee.We guarantee that your teeth will improve by a minimum of 2 shades whiter after using our Teeth Whitening Kit for 6 consecutive days.In the unlikely event that you find that this is not the case with your EZGO experience please see the conditions below.To qualify for our Money Back Guarantee simply follow these instructions:Take a photo of your teeth before using our Teeth Whitening KitTake a photo of your teeth after completion of The Kit, along with a photo of the used productEmail our customer experience team (firstname.lastname@example.org) with the aboveYour application will be processed within 3 days of submissionPlease note that our Money Back Guarantee only applies for the first purchase of a Teeth Whitening Kit and excludes shipping and all other products/future kit orders.Your application must be submitted within 30 days of receiving the product/s and the photos must have valid date and time stamps. Thank you for your cooperation!
How many times do I have to use the kit to get results?
You will see maximum results after 6 consecutive daily uses. We recommend using your Kit at night before brushing your teeth.
If you have any other question, please feel free to contact us.