We want our customers to be fully satisfied with every item purchased from EZGO. Our goal is to make an exchange or refund as fair and easy as possible. In the unlikely event that this is not the case, we accept returns up to 30 days after the date of delivery & simply follow these 5 steps to qualify for a refund.
1.Take a photo of your teeth the day of your 1st application with a time stamp.
2.Use your kit for one week days, following the instructions on the back of your kit box carefully.
3.Complete your final application and take a photo of your teeth and the used gel syringes. Both images should be time stamped.
4.Email firstname.lastname@example.org with your 3 time stamped photos.
5.Allow 2-3 business days for your application to be processed.
We do not provide prepaid return labels for returns. The cost of shipping on return items is at your expense and nonrefundable.
Please contact with us firstly, and then we will offer you the returned address. We will not be responsible for your missing parcel if you send it back without contacting us before shipment.
The returned item should be in good new condition. We do not accept a returned item that's worn, damaged, or used in any way.
Refund will be issued within 2 or 3 business days after received the returned package.